Privacy Policy

At Ease Physiotherapy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or services.

Personal Information: When you book an appointment or contact us, we may collect:

• Name and contact information (email, phone number)
• Health information relevant to your treatment
• Insurance information for billing purposes
• Appointment history and treatment notes

Automatically Collected Information: When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and approximate location

We use the information we collect to:

• Provide and manage your physiotherapy treatments
• Process appointments and communicate with you
• Process insurance claims and billing
• Improve our website and services
• Send appointment reminders and health-related communications
• Comply with legal and regulatory requirements

We use Google Analytics to understand how visitors interact with our website. This service uses cookies to collect anonymous information about your visits.

You can choose to accept or decline cookies when you first visit our website. You can also disable cookies in your browser settings at any time. If you decline cookies, Google Analytics will not track your visit.

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)

We use the following third-party services that may collect information:

• Jane App: Our appointment booking system processes your booking information securely
• Google Analytics: Collects anonymous website usage data
• Google Maps: Displays our clinic location

Each of these services has their own privacy policies governing how they handle your data.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Health records are retained in accordance with the requirements of the College of Physical Therapists of British Columbia and applicable healthcare legislation.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your health information is protected in accordance with British Columbia's Personal Information Protection Act (PIPA) and applicable healthcare privacy legislation.

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with the relevant privacy authority

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Our physiotherapists are regulated by the College of Physical Therapists of British Columbia. If you have concerns about your privacy rights related to your health information, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.