Patient Information

Appointments are booked online, over the phone or in person.

Your appointment time is reserved exclusively for you. At Ease Physio requires 24 hours notice to cancel or reschedule your appointment. This allows another person to book your time. Up to 24 hours before your appointment you can cancel or reschedule on Jane app. Within 24 hours of the appointment contact the clinic directly by phone or text at 604-923-8323 or by emailing info@ateasephysio.ca. Social media or other online accounts are not checked regularly and will not be accepted as means of cancelling or rescheduling appointments. Cancellations received with less than 24 hours notice will be billed for half the cost of the appointment the first time, and the full cost of the appointment thereafter. No shows will be billed for the full appointment. Thank you for your consideration and understanding.

Your first visit will be 55 minutes. It is also recommended to book 2-3 follow-up appointments 2-3 weeks apart to ensure you get your preferred appointment times. You can choose the length of your follow-ups, and recommendations for follow-up length can be given at your first visit.

At your appointment, your treatment plan will be customized to you, including the range of services you will benefit from most and those you prefer. If you have found a specific treatment helpful in the past, please let us know!

Yes, At Ease offers direct billing for multiple different providers: Pacific Blue Cross, Canada Life, Manulife, Claimsecure, iA Financial Group, Desjardins Insurance, Johnston group, Equitable Life of Canada, Beneva, Alberta BlueCross, BPA, Canadian Construction Workers Union, Chambers of Commerce Group Insurance Plan, CINUP, Cowan, DATownley, First Canadian Insurance Corporation, Greenshield, GMS, Group Health Benefit Solutions, Group Source, Manion, Maximum Benefit, People Corporation, RWAM, Simply Benefits, Sunlife, Union Benefits. Inquire at info@ateasephysio.ca to find out if your provider can be directly billed. Note that some extended health benefits require a doctor's referral to physiotherapy before accessing services.

Yes, ICBC direct billing is offered. Note that 25 physiotherapy sessions are pre-authorized by ICBC customers within the first 12 weeks from their accident date if physiotherapy is recommended by a doctor. All ICBC reports are completed at the hourly rate of $200. Most are completed in 30-45 minutes. It is important to note that ICBC does not cover no-shows or late cancellations – these charges are the responsibility of the patient.

Yes, however, no direct billing is available at this time. Approval from your adjuster may be needed and if approved a receipt is provided for services that will be submitted to WSBC for reimbursement. Speak to your adjuster directly for the current treatment coverage rates.

At Ease Physiotherapy collaborates with many other local healthcare providers, including doctors, naturopaths, neuro optometrists, physiotherapists, massage therapists and more! In complex cases, a team approach is required. Please request communication with the desired providers at your appointment.

Please share the booking link or have the patient reach out directly for a consultation.

Wearing a mask is optional of your appointment. Because of physiotherapy's up-close nature, our team may wear a mask during your appointment. An air filter will be running in the treatment room at all times. If you are unwell and have a productive cough, fever and lethargy, reschedule your appointment for another day. Your body will respond much better to treatment when feeling well. There is no charge for cancellations in under 24 hours due to illness, but notice of cancellation must be received before the appointment start time to avoid a no-show fee.

It is recommended to wear loose comfortable clothing you can move in and move to the side for treatment of the area. For hands on treatments you can undress to your comfort level at the appointment and appropriate draping is provided to keep you covered. Tight jeans, belts, underwire bras, belts are not recommended as these can place their own tensions on the body and can interfere with assessment and treatment.